Deterministics Labor Intelligence System

The right amount of labor for everything you do

Deterministics Labor intelligence helps you determine the precise amount of labor required to consistently achieve your brand standards. Delivered as a service to leading restaurant chains in the US and UK, Deterministics Labor Intelligence increases the accuracy of your current Workforce Management System. We don’t replace it, we augment it by providing the tools and expertise you need to manage wasted labor out of the business at the same time assuring the correct amount of labor is deployed to cover peak customer demand. The result is increased throughput, reduced labor cost and improved customer satisfaction.


Deterministics Labor Intelligence uses time measured Labor Recipes ® in conjunction with point-of-sale transaction detail to calculate how much labor is required for each restaurant at any point in time. We all know that bar mix and menu mix will influence labor requirements, but that is only part of the story. Business patterns by time-of-day, table turn time, party size, arrival rate, menu mix, bar mix, service destination, check settlement type and many more variables need to be taken into account to accurately calculate when, where and how much labor should be deployed. The Labor Intelligence System takes all these variables into account to help you use the right amount of labor for everything you do.




Deterministics calculated labor requirements reflect what each restaurant should spend on labor when applying best practices and adhering to brand standards, at any point-in-time. Accurate, ideal labor calculation is the cornerstone for a top-to-bottom, sustainable strategy for managing labor at all levels of the company. As depicted in the graphic below, LIS provides the only complete end to end labor solution: from day to day labor management, to menu planning, and budgeting, to marketing and product development. Here’s what you can expect from the Labor Intelligence System:



Restaurant Operations


  • Manage day to day labor – to know where and when to reduce unnecessary staff and where and when to increase staff to improve throughput and customer satisfaction.
  • Believable Labor Standards – restaurant level management can easily understand the concept of Labor Recipes ® and how they are triggered by guest decisions leading to a high level of believability and buy-in.
  • Labor Scheduling – LIS provides an easy-to-use schedule template or an electronic interface to your existing workforce management system.
  • Forecast Labor Requirements - LIS history of each restaurant’s unique and dynamic guest driven demand is used to forecast labor requirements by fifteen minute segment and position.
  • Exception Reporting – provides clear direction for supervisory management on where time can be best applied to improve operations to meet brand standards and where corrective action may is required.
  • Comparative Reporting – compare restaurant trends over time to illuminate business trends.

Finance

  • Cost Analysis - understand the true labor cost of brand standards separate from the impact of over/understaffing and wage rate fluctuations. Compare theoretical labor cost to actual cost just as you do for food cost.
  • Budgeting – LIS tools generate accurate financial budgets covering annual, quarterly, and weekly periods reflecting the individual guest-driven demand patterns of each restaurant.
  • Modeling and Analytics – take the guesswork out of analyzing labor costs and predicting the impact of change. Easily query the LIS database for answers that would otherwise require onsite observation and skilled interpretation.

Research and Development - Marketing - Operations Services

  • Streamline food recipes - A Recipe Engineering Analysis ranks menu items by their popularity and labor intensiveness to identify candidates for streamlining that reduces operational complexity, removes bottlenecks and improves execution consistency.
  • Deliver efficient service -Determine the best mix of Servers, Runners and Bussers to assure efficient and effective customer service and timely table turns.
  • Design efficient workflows and facilities - Hands on work time and transit times within and across cook stations reveal opportunities to eliminate workflow crossovers with revised equipment and workstation layouts.
  • Design efficient menus - Menu items ranked by their hands on work time and number of work steps reveals where recipes drive high labor costs and why short cuts by cooks compromise recipe integrity.
  • Remove cookline bottlenecks – A Cookline Workload Analysis identifies where and when bottlenecks on the cookline restrict throughput and compromise quality execution.
  • Answer make or buy questions - Pro rata work time of prep recipes supporting each menu item will assist in costing the labor components of a given menu item and assist in knowing the labor cost of producing recipes in-house.
  • Evaluate Limited Time Offer (LTO) impact on labor – A Cookline Workload Analysis used in conjunction with LTO projections identify which cookline stations are at risk of bottlenecking.

In Conclusion

Achieving the right balance between labor cost, guest satisfaction and throughput is a result of day to day strategic and tactical decisions made throughout the company. Deterministics provides a powerful combination of technology infrastructure and consulting expertise to correctly connect all of the dots from implementation through planning and execution.

  • Consulting Services – the Deterministics consulting services group develops and maintains the Labor Recipes ® and provides skilled analysis drawing on our experience helping 100 leading restaurant chains achieve exceptional results.
  • Deterministics Labor Intelligence System – LIS provides the infrastructure, reporting and powerful modeling and analytics capabilities. LIS is offered as a fully hosted service. All that is required to implement the system is internet access and a compatible web browser



Daily Labor Summary Report

Daily Labor Summary


Workstation Load Graph Example

Workstation Load Graph


Front of House Daily Report Example

Workstation Load Graph


Menu Modeling Example

Menu Modeling