Client Testimonials

FCSI Council of Fellows Award TGIF Award 2004 FCSI Award

What Our Clients Say:

"We believe the Labor Intelligence System will help us achieve profitable growth because of the direct relationship between peak staffing, quality of service and the size of the check. Their system gives us confidence in the best way to deploy labor as we have to consider a wide range of staffing variables across multiple bars and patios."

-- John Neitzel, CEO, Bar Louie

‘It has been a real pleasure being in partnership with Deterministics over the last 6 years. Their scientific approach to labour deployment has really contributed to improving our guests’ experience. By carrying out detailed timings of our teams’ activities, Deterministics have created accurate labour recipes for achieving our brand standards. This accuracy has eliminated the need for management guesswork and has helped the managers ensure we have the right team, in the right place, doing the right things. This has resulted in the managers eliminating wasted labour hours in our down times, but most importantly, has ensured we have enough team members scheduled during our peak times. The result of this has seen unrivalled sales growth, increased guest measures and improved labour efficiencies.

-- Jonny Hill,  Director of Operations for T.G.I. Friday's UK

"I retained Deterministics services to gain a fundamental understanding of how our business allocates labor and to establish benchmarks for getting the right people in the right place at the right time. Their time-and-motion-based approach, combined with accurate "labor demand drivers" leads to better forecasting and reliable labor management. I get the data needed to guide managers as to where and when our labor resources can be optimally applied in order to meet our service standards and capture additional sales."

-- STEVE KING, CEO OF DAVE & BUSTERS AND PREVIOUS COO OF T.G.I. FRIDAY'S



"Our partnership with Deterministics is the single biggest factor for our success in becoming a casual dining market leader in the past five years."

-- SEVEN TIME DETERMINISTICS LABOR SERVICES CUSTOMER, FORMER MANAGING DIRECTOR OF RESTAURANTS FOR MITCHELL'S & BUTLERS IN THE UK, Tony Hughes


"Brian's presentation was enlightening and helped to challenge some of our historical ways of doing business. We have been able to improve our operations as a result of his observations and look forward to his continued input on how to improve our customer's experiences and operating efficiency."

President, CEO


"We've had great success in using Deterministics Labor System to assist us in assigning the proper number of employees for each shift. Not only have we measured its value in hard ROI but also in soft savings. Customers are having a better overall restaurant experience, and happier customers come back more often."

Vice President of Strategic Operations T.G.I. Friday's


The concept of tackling foodservice problems from an engineering perspective provides both an innovative and appropriate approach for the 10's. The need for better effectivemess and efficiency in our industry cannot be overtated, particularly when we consider the cost of our human resources and the high investment required to compete successfully today."

President, COO